Bridge mode setting blank

Hello, @user_u2lfmo! Thanks for creating a post with this setting concern. You've come to a great place for help! Our team is always more than happy to see what we can do to review and resolve things as quickly as possible. The blank screen issue on our admin portal (10.0.0.1) is a known quirk, usually caused by a firmware sync issue or a specific browser rendering hang-up. Since you've already tried Safari and Chrome, let’s look at the "under the hood" reasons this happens and how to bypass it.

1. The "Ghost" Bridge Mode Fixes
Before assuming the hardware is faulty, try these steps in order:

- The Private Window Trick: Even if you tried different browsers, local caching can mess with the gateway's CSS. Open an Incognito (Chrome) or Private (Safari) window and log in. This forces the browser to pull the toggle switch fresh.

- Check the "MoCA" Conflict: Sometimes if MoCA (Multimedia over Coax) is active, the Bridge Mode page hangs. Try navigating to Gateway > Connection > MoCA and disabling it temporarily, then refresh the Bridge Mode page.

- The App Alternative: We have been moving away from local web admin control in favor of the Xfinity App.

Open the app.

Tap Connect.

Select See Network Details.

Look for Advanced Settings. (Note: Bridge Mode isn't always available here for all regions, but it’s worth a 10-second check).

2. The Hard Reset (The "Nuclear" Option)
If the page is blank, it often means the XB8 hasn't fully registered its provisioning with our servers.

- Action: Hold the reset button on the back of the XB8 for a full 30-60 seconds.

- Why: This forces a factory reset and, more importantly, a firmware check. Once it reboots, the Bridge Mode toggle often magically reappears.

3. Verify the "Double NAT" Workaround
If you absolutely cannot get the Bridge Mode toggle to appear, you can achieve a similar result by:

- Disabling the XB8 Wi-Fi signals manually.

- Setting the Orbi's IP as the DMZ Host in the Xfinity Gateway settings.

This tells our firewall to pass all traffic through to the Orbi, effectively neutralizing the Double NAT issues for gaming or VPNs.

Common Gateway Configuration

Feature: Wi-Fi

Gateway Mode (Default): XB8 Broadcasts Wi-Fi

Bridge Mode (Recommended for Orbi): XB8 Wi-Fi is Disabled

Feature: Routing

Gateway Mode (Default): XB8 handles IP addresses

Bridge Mode (Recommended for Orbi): Orbi handles all IP addresses

Feature: NAT

Gateway Mode (Default): Strict / Double NAT (with Orbi)

Bridge Mode (Recommended for Orbi): Open / Single NAT

A quick heads-up: Once you successfully enable Bridge Mode, your Orbi must be plugged into the Port 4 (the one with the orange line) on the XB8 to get the best throughput, especially if you have speeds over 1Gbps. Please let us know if this helps!