Visitor
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3 Messages
Bridge mode option to enable or disable are gone
As the title says, after enabling the web portal by enabling Gateway admin tools on the xfinity app, the bridge mode option in the "At a glance" tab does not have a enable or disable option. I did see multiple people posting about this issue. On the part of xfinity, do we have a timeline on when this will be fixed? Some of the post date back to mid December. I am not a programmer so I can not fully say this shouldn't take this long. Any information regarding the timeline until it is fixed would be greatly appreciated.
Firmware V: CGM4981COM_8.3p5s1_PROD_sey
Gateway: XB8
XfinityEva
Official Employee
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2.3K Messages
4 days ago
Hello @user_we7t0c are you still experiencing issues at this time? We recommend starting here: https://www.xfinity.com/support/articles/admin-tool-access
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XfinityMichaelC
Administrator
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4.8K Messages
16 hours ago
Hey, @user_we7t0c! We apologize to hear that you are still having an issue with the missing bridge mode button. At this time, the modem will need to redownload the firmware in order to have the bridge modem button back again. This can be done by doing a factory reset on the modem.
Before trying to factory reset, try to pull the power cord for 30 seconds from the modem and plug it back in. Once it's back online try to log into the modem and see if the bridge mode button has come back. If not try to factory reset an Xfinity XB8 gateway, ensure it is plugged in, then press and hold the WPS button on the back for 30 seconds. The device will reboot, restoring default network settings and the password listed on the bottom label. The username will still be admin.
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