Visitor

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2 Messages

Thursday, February 19th, 2026 8:38 PM

Bridge mode option to enable or disable are gone

As the title says, after enabling the web portal by enabling Gateway admin tools on the xfinity app, the bridge mode option in the "At a glance" tab does not have a enable or disable option. I did see multiple people posting about this issue. On the part of xfinity, do we have a timeline on when this will be fixed? Some of the post date back to mid December. I am not a programmer so I can not fully say this shouldn't take this long. Any information regarding the timeline until it is fixed would be greatly appreciated.

Firmware V: CGM4981COM_8.3p5s1_PROD_sey

Gateway: XB8

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Official Employee

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2.3K Messages

18 hours ago

Hello @user_we7t0c are you still experiencing issues at this time? We recommend starting here: https://www.xfinity.com/support/articles/admin-tool-access

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