Visitor

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4 Messages

Monday, February 16th, 2026 6:07 PM

Bridge Mode missing on XB7

The option for Bridge Mode no longer shows on my XB7.  Also missing are the sub menus under "Gateway"

Looking at the forums, this seems to be an issue with firmware. When will this be corrected?  What "non destructive" steps can I take to remediate this since I need to setup my own router.

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Official Employee

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2.2K Messages

11 hours ago

@user_d4q4x9 Thanks for reaching out to our team. I have a link with the steps on how you can set up bridge mode https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode 

Have you tried these steps yet?

Visitor

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4 Messages

Yes, this is what I was attempting to do.  As my note details the options are missing - due to a firmware issue.

Official Employee

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2.6K Messages

user_d4q4x9 Appreciate the details! There is really no issues on the bridge mode side of things with the XB7. I can easily provision the device again, and also check on the device profile, I can see if I can manually engage the bridge mode. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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Visitor

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4 Messages

Note the lack of any submenus under gateway and the blank line that shows where bridge mode button would be.

I'll contact the team when I am out of work. I would suggest looking in the forums for others that had the same issue prior to a general response.

Official Employee

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2.6K Messages

user_d4q4x9 We support the entire forums platform, I can assure you that the XB7 is working strong, we are happy to investigate the situation. You can easily reach back out when you have more time, and we can dive in to get this sorted out. Appreciate you getting us in the loop! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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116.1K Messages

11 hours ago

@user_d4q4x9 

This is a known issue that is being worked on by their engineering dept.

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