Skip to main content
user_d4q4x9
1st Topic

Visitor

 • 

5 Messages

Monday, February 16th, 2026 6:07 PM

Bridge Mode missing on XB7

The option for Bridge Mode no longer shows on my XB7.  Also missing are the sub menus under "Gateway"

Looking at the forums, this seems to be an issue with firmware. When will this be corrected?  What "non destructive" steps can I take to remediate this since I need to setup my own router.

Question

 • 

Updated 

22 days ago

47

2

0

Oldest First
Selected Oldest First

Accepted Solution

EG

Expert

 • 

116.6K Messages

25 days ago

@user_d4q4x9 

This is a known issue that is being worked on by their engineering dept.

6

0

user_d4q4x9

Visitor

 • 

5 Messages

Thank you.  Would be great to know a timeline if possible. 

Like

Reply

25 days ago

0

XfinityMichaelC

Administrator

 • 

4.9K Messages

@user_d4q4x9 Can you check your modem and let us know if you are now able to see your bridge mode button and sunbmenus under the gateway section?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

24 days ago

user_d4q4x9

Visitor

 • 

5 Messages

Hi, Yes, all of the previously unavailable options are now back. Thank you.

Like

Reply

24 days ago

0

jonnady

Visitor

 • 

10 Messages

@XfinityMichaelC​ I am also having the same issue -- Bridge Section is blank.  How to fix it?

Like

Reply

24 days ago

0

XfinityNatalie

Official Employee

 • 

632 Messages

Hey there, jonnady! We appreciate you bringing this important bride mode issue to our attention. We have received your direct message. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. We will now respond in a direct message for further assistance with this matter. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

22 days ago

0

XfinityKei

Official Employee

 • 

2.3K Messages

25 days ago

@user_d4q4x9 Thanks for reaching out to our team. I have a link with the steps on how you can set up bridge mode https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode 

Have you tried these steps yet?

4

0

user_d4q4x9

Visitor

 • 

5 Messages

Yes, this is what I was attempting to do.  As my note details the options are missing - due to a firmware issue.

Like

Reply

25 days ago

0

XfinityThomasB

Official Employee

 • 

2.6K Messages

user_d4q4x9 Appreciate the details! There is really no issues on the bridge mode side of things with the XB7. I can easily provision the device again, and also check on the device profile, I can see if I can manually engage the bridge mode. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

25 days ago

0

user_d4q4x9

Visitor

 • 

5 Messages

Note the lack of any submenus under gateway and the blank line that shows where bridge mode button would be.

I'll contact the team when I am out of work. I would suggest looking in the forums for others that had the same issue prior to a general response.

Like

Reply

25 days ago

0

XfinityThomasB

Official Employee

 • 

2.6K Messages

user_d4q4x9 We support the entire forums platform, I can assure you that the XB7 is working strong, we are happy to investigate the situation. You can easily reach back out when you have more time, and we can dive in to get this sorted out. Appreciate you getting us in the loop! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

25 days ago

0

forum icon

New to the Community?

Start Here