Brand New Ubiquiti UCI Modem out of the box. Camcast says the Mac Address is already taken and that my equipment is used

user_w2mo85 Thank you for reaching out via our Xfinity Community Forums. I don't know how it could be spoofed but it is possible there was a typo. I would be happy to look into this with you. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 
 
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