Visitor
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3 Messages
Boxes losing connection
Yes I've been having this happen many many times every day and night. For me it really started on 4/30 when we had very high winds. At that point I noticed it dropping internet (we watch our cable over our roku devices/internet and don't have cable boxes). It drops anytime it is windy or rainy, and the last few nights has started dropping around 9pm. Will drop for a few minutes, then come back on for a minute or 2 before dropping again, over and over all night long. Also with mine I try to do a reboot with the app but always have to go unplug the router only to have the same thing continue to happen. Super annoying considering how much we pay for the service. I was trying to write this comment and my own post last night, but gave up since I could not get a connection to hold long enough.
DErb159
Visitor
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3 Messages
4 years ago
I'm having the same issue for the past 2 weeks. And now it is dropping every night around 9pm, modem loses connection for a minute or 2, reconnects for a minute then drops again over and over till finally going down completely. Always have to unplug the router only to have it start acting up almost immediately. I also do not have cable boxes, but use the xfinity app and a roku to watch my cable, so not only do I lose internet, I lose tv as well.
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EG
Expert
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110.1K Messages
4 years ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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