Visitor
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1 Message
Box stop working
Box stop working last night still have not come back on i have moved it and plug it in to another outlet nothing
Visitor
•
1 Message
Box stop working last night still have not come back on i have moved it and plug it in to another outlet nothing
EG
Expert
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119.1K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Is / are the light / lights on the modem lit steadily or are they blinking ?
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XfinityKei
Official Employee
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2.5K Messages
7 hours ago
@user_zmezb7 Our team is here to help. I have a few questions to ask to better assist you.
Is it your rental modem or a customer owned modem that's not working?
When you plug in your device is the power light on?
Is your device plugged into a switched outlet or power strip?
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EG
Expert
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119.1K Messages
5 hours ago
@user_zmezb7
Were you able to find any outage info on that site or in the app ? And my question about the indicator light(s) ?
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