box not working

Hi there, @user_9sb6cx! I am sorry to hear that your internet box is not working. This handy article from our Knowledge Base on the Xfinity Forums shows what to d if your internet is out, https://forums.xfinity.com/conversations/internet/what-to-do-if-your-xfinity-tv-or-internet-is-out-answered/6876b82a3eece10445d33577. I need more information to best help.

1. Are you activating new service or new equipment or was your service working and has stopped?

2. Is the power light for the internet box on, off, or flashing?

3. What troubleshooting steps have you tried? 

4. Do you see an area interruption or specific error in the Xfinity Assistant?