Visitor
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4 Messages
Both internet and cable tv down
What normally causes both the internet and cable tv both not to work when it isnt an outage in the area? Tightened cables, unplugged modem, etc, but still out.
Visitor
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4 Messages
What normally causes both the internet and cable tv both not to work when it isnt an outage in the area? Tightened cables, unplugged modem, etc, but still out.
AforAttitude
1 Message
5 days ago
I’m having this same issue. I seen wine solution that says “forget network” but it won’t even let me choose the network, it literally doesn’t even pop up as a an available option. How does that work?
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XfinityAlyssaA
Official Employee
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1.7K Messages
3 days ago
Good evening @user_4ba8c5, and thank you for reaching out to our dedicated Communities team on our Forums, we hope you are having an otherwise fantastic week so far. Thank you for letting us know that your Internet and Cable TV are both not working and assure you that our team is here to help. We appreciate you trying to tighten the cables and unplug the modem. To confirm, are your service still down? If so, we'll be happy to help troubleshoot. Are you experiencing any error messages or codes on your TV screen? Is the power light on your modem on, off or flashing?
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