boost a device not shown in app

Those articles did not provide any new information that I didn't already know.  But thanks anyway.

XfinityKei;

It appears that I am eligible for a wifi boost guarantee on my account.  I ran the network test and everything checked out OK.  I have two extender pods installed and functioning normally.   I still do not see the button in the app to boost a device.  How do I  get the option?  The support article you sent the link for does not apply since I am not having network troubles.

@matrixfifteen I can check over your account on our side.  Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

@matrixfifteen​ if you’re talking about what I think you are, you need to have the Xfinity Pro add-on. This allows you to “Boost” select devices on your WiFi network, giving them priority. 

Xfinity Pro

Thanks, I do have Xfinity pro. 

@matrixfifteen​ Hmm. Sounds like something may be borked in your account. Be sure to tell the Xfinity support reps that you already have Xfinity Pro, and that the option to “boost” a device is not showing in the Xfinity app. Best of luck and keep us posted.