Bookmine.co won’t load on Xfinity but works on VPN/mobile

@EG​ Yes I ran a traceroute and the request times out after 8 hops

I ran the traceroute and this is what it says, I am still able to connect to site with vpn and hot spot and on phone using data just not on wifi its super frustrating.

Tracing route to bookmine.co [69.57.162.10]
over a maximum of 30 hops:

  1     1 ms     3 ms     1 ms  10.0.0.1
  2    21 ms     9 ms    12 ms  100.92.100.227
  3    16 ms    11 ms    11 ms  po-56-rur302.salem.or.bverton.comcast.net [96.217.96.201]
  4    10 ms    11 ms    11 ms  po-300-xar02.salem.or.bverton.comcast.net [96.216.159.121]
  5    39 ms    19 ms    13 ms  ae-75-ar01.troutdale.or.bverton.comcast.net [96.216.60.221]
  6    16 ms    16 ms    17 ms  be-36211-cs01.seattle.wa.ibone.comcast.net [68.86.93.49]
  7    18 ms    17 ms    26 ms  be-2101-pe01.seattle.wa.ibone.comcast.net [96.110.39.202]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11    51 ms    49 ms    61 ms  199.193.7.174
 12     *        *        *     Request timed out.

@EG​ Thanks, I emailed them and apparently the site bookmine.co is not registered with them, maybe just the traceroute hop belongs to namecheap im not sure

@user_h81ty5​

Quick update: I followed your advice and contacted Namecheap. Their Domains Support team confirmed bookmine.co isn’t registered with them (it’s with GoDaddy), but traceroute/IP lookups show the server itself (69.57.162.10) sits inside Namecheap’s hosting network. 

So it looks like the site is hosted on Namecheap infrastructure, and Comcast IP ranges (including mine) are being blocked by their firewall. That’s why it works fine over VPN and hotspot but not directly over Comcast. 

At this point the fix has to come from Namecheap Hosting (or the site owner working with them), since the traffic leaves Comcast fine and dies in their network.