Bookmine.co won’t load on Xfinity but works on VPN/mobile

@EG​ Yes I ran a traceroute and the request times out after 8 hops

@EG​ Thanks, I emailed them and apparently the site bookmine.co is not registered with them, maybe just the traceroute hop belongs to namecheap im not sure

@user_h81ty5​

Quick update: I followed your advice and contacted Namecheap. Their Domains Support team confirmed bookmine.co isn’t registered with them (it’s with GoDaddy), but traceroute/IP lookups show the server itself (69.57.162.10) sits inside Namecheap’s hosting network. 

So it looks like the site is hosted on Namecheap infrastructure, and Comcast IP ranges (including mine) are being blocked by their firewall. That’s why it works fine over VPN and hotspot but not directly over Comcast. 

At this point the fix has to come from Namecheap Hosting (or the site owner working with them), since the traffic leaves Comcast fine and dies in their network.

@EG​ I’ve confirmed the website’s host (Namecheap) isn’t blocking my IP and sees no firewall hits. My traceroute from Comcast reaches 199.193.7.174 in Namecheap’s network, then fails before 69.57.162.10. The site works instantly on VPN/hotspot. Please escalate to Network Engineering to check routing/peering/return-path between Comcast (AS7922) and Namecheap’s network for 69.57.162.10. I can provide traceroute/TCP tests and Namecheap’s statement. If an xfinity engineer or somebody could help that would be much appreciated!

Could an **Official Xfinity Employee** please claim/escalate?

Summary (Salem, OR):
• Site works on VPN/hotspot, fails only on home Xfinity.
• TCP to 69.57.162.10 fails on ports 80 & 443 from home.
• Traceroute leaves Comcast cleanly, then stalls in destination network (Namecheap).
• Host confirms no firewall/WAF block and asked Comcast to check routing/return-path.

Evidence (PowerShell, today ~PT):
Test-NetConnection bookmine.co -Port 443  → TcpTestSucceeded: False
Test-NetConnection 69.57.162.10 -Port 443 → TcpTestSucceeded: False
Test-NetConnection bookmine.co -Port 80    → TcpTestSucceeded: False

Please escalate to **Network Engineering** to investigate routing/return-path between Comcast (AS7922) and 69.57.162.10.  
My public IPv4 (masked): 71.63.249.xx. I can DM the full IP and full logs. Thank you!