blocking porn

I cannot find a way of blocking porn on our internet. I will be phoning your competition CenturyLink to see if they can offer this service. If they can, I'm switching.

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XfinityLinda

Official Employee

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1.4K Messages

3 months ago

Thanks for meeting us in our community, @user_tarzs0, about setting up parental controls. Here: https://www.xfinity.com/support/articles/set-online-parental-controls is an excellent article that will help you set them up with step-by-step instructions. Let us know if this works for you.

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user_tarzs0

3 Messages

Your method blocks programs on a TV. We don't have a TV. I want to block websites.

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3 months ago

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XfinityRaf

Official Employee

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646 Messages

Thanks for clarifying. If you head over to https://www.xfinity.com/hub/parental-controls/xfinity-parental-controls-on-the-internet, it'll provide you steps on how to set up parental controls for the internet. You can also head over to https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security for the steps using our xFi Advanced Security. Let us know if you have any questions.

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3 months ago

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user_tarzs0

3 Messages

I tried to follow your instructions, however I don't know what my gateway settings are. I tried the name of my network and password, but this doesn't work.

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3 months ago

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XfinityAlyssaA

Official Employee

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1.8K Messages

Thank you for trying to follow the instructions @user_tarzs0 and letting us know that you are running into some issues because you are unsure what your gateway settings are. You can access gateway settings by following the instructions on our website here https://www.xfinity.com/support/articles/xfi-advanced-settings. Does this information help? Rest assured, our team is on your side and wants to help make sure you can get these websites blocked.

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3 months ago

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