Hello, @user_43e5b0! You have a few options for managing the devices connected to your Wi-Fi depending on if you are using a personal modem/router or Xfinity Gateway.
If you are using a Xfinity Gateway, you can use the Xfinity app to manage individual devices. This guide will tell you more about pausing/unpausing devices and will walk you through the steps: Personalize and Control Your Home Network With Xfinity xFi
The best way to have control of a device you want blocked is to keep it paused. If you prefer not to see it, you can un-pause and forget the device. If you don't want it to ever connect to the Wi-Fi again, the best thing to do is change the password for your home Wi-Fi network.
XfinityMartyR
Official Employee
•
2K Messages
2 years ago
Hello, @user_43e5b0! You have a few options for managing the devices connected to your Wi-Fi depending on if you are using a personal modem/router or Xfinity Gateway.
If you are using a Xfinity Gateway, you can use the Xfinity app to manage individual devices. This guide will tell you more about pausing/unpausing devices and will walk you through the steps: Personalize and Control Your Home Network With Xfinity xFi
The best way to have control of a device you want blocked is to keep it paused. If you prefer not to see it, you can un-pause and forget the device. If you don't want it to ever connect to the Wi-Fi again, the best thing to do is change the password for your home Wi-Fi network.
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