Block on address due to previous tenant

I’ve been trying to get in contact with someone regarding a block on my address that has resulted in my service being disconnected due to a prior tenant’s delinquency. I’m now on day three without service and still have not received any communication from collections requesting documentation.

I’ve never experienced anything like this with any previous internet provider. This situation has been both a hassle and a major inconvenience. It’s especially frustrating given that I was required to switch to Xfinity as the only available provider in my area.

It’s unreasonable for a new tenant to have to resolve a previous tenant’s account issues. Situations like this should be automatically cleared when a new tenant moves in—especially when that change is clearly documented.