Visitor
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1 Message
Blinking
I just signed up for infinity internet and my gateway is blinking orange and won't change color I resented it I checked the cords and it's still blinking orange I don't know what to do I just got this yesterday
Visitor
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1 Message
I just signed up for infinity internet and my gateway is blinking orange and won't change color I resented it I checked the cords and it's still blinking orange I don't know what to do I just got this yesterday
EG
Expert
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116.1K Messages
2 days ago
If this is a new service install or a new move in, the other end of the line may not be connected to the Comcast feed. You likely need that tech out to connect it to the active Comcast feed at the tap on the pole or the pedestal. You won't be able to activate the service if your line is not connected to the system. Good luck ! And please post back here with how things turn out.
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XfinityKei
Official Employee
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2.2K Messages
2 hours ago
This is some great information by @EG.
Our team can help you get all set up and activated. @user_bwu2pl, Can you please direct message me your first and last name along with your full service address so that I can assist?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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