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hawk1430
1st Topic

Visitor

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3 Messages

Tuesday, October 11th, 2022 2:31 AM

Closed

Blinking Upload Light On My Modem

I have a Cable Modem for my Xfinity internet service and on my modem the upload light is blinking. My internet service works perfectly no matter what I am doing but I work from home and if something goes wrong that's not good. Why is this happening and how can I fix it?

Thanks!!

Question

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Updated 

3 years ago

837

2

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CCAaron1

Problem Solver

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954 Messages

3 years ago

Hello @hawk1430. It can depend on the modem you are using on what those lights mean. Are you using an Xfintiy modem? If so, do you know the model of it?

2

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hawk1430

Visitor

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3 Messages

@XfinityAaron​ I'm using a Netgear CM100v2 cable modem

3 years ago

0

XfinityChelseaB

Official Employee

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1.6K Messages

@hawk1430, Thanks for letting us know the model, I appreciate it. If there is nothing wrong with your connection there is only so much troubleshooting we can do with third-party equipment. Did this just start happening? When did you purchase your modem?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

0

zip21222

Contributor

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160 Messages

3 years ago

@hawk1430,

Are you sure it's the upstream LED that's blinking?

The upstream led is the 3rd from the top.

The ethernet led is fifth from the top and it's normal for that one to blink.

HTH

2

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hawk1430

Visitor

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3 Messages

@zip21222​ Yes I am positive that's the one that is blinking.

3 years ago

0

XfinityBillie

Official Employee

 • 

3.3K Messages

Have you checked that the coaxial line is secure at both the modem and the wall plate as well as remove any unnecessary splitters? You can also send a provisioning signal to the modem by logging into our amazing Xfinity My Account app, select internet and then troubleshooting. 

Did you just set up the modem or have you had it awhile and the light just began blinking? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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