1 Message
blinking orange
Hi, I’m setting up my Xfinity modem and it’s only blinking orange. I already tried restarting it and checking cables, but it won’t connect. Also, it makes a strange noise like something is loose inside. I think it might be broken. Can I speak to a representative, please?
XfinityEmilyB
Official Employee
•
2K Messages
3 days ago
@user_ssx9ut Welcome to our community forum! Thank you for reaching out so we can make sure your modem is working properly. Can you describe the sound you're hearing? If the modem is making sounds that would indicate a hardware issue, I would recommend swapping that free of charge at your local Xfinity Service Center. Please be sure to use that link to schedule an appointment beforehand so you can save time waiting in line.
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