3 Messages
Blinking Orange Light
I am installing the new Xfinity router I received today. I have properly connected all the cables and have reset it over ten times. I followed the instructions accurately in the app but I am only getting a blinking orange light. The apartment complex I live in utilized Xfinity as the main internet provider. How can I fix this issue?
EG
Expert
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106K Messages
2 months ago
Is this a new service / a new move in ?
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EG
Expert
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106K Messages
2 months ago
Ok what typically happens is that when a tenant moves out, Comcast comes out for a service disconnect of the other end of the coax cable line from the live feed from the street / tap on the pole or pedestal in between move-outs and move-ins. You'll likely need to book a tech visit to come out and reconnect the premises to the feed. It's also possible that a maintenance person from the building may be able to do it. And you'll also need to get the device activated for service once there is a connection to their system. Good luck !
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EG
Expert
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106K Messages
2 months ago
You're quite welcome ! Please post back with how things turn out.
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XfinityThomasA
Official Employee
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1.5K Messages
2 months ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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