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user_5z88ot
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Thursday, February 8th, 2024 8:43 PM

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Blinking orange light

I followed the instructions to set up my home network but cannot seem to get the blinking white light. Plugged and replugged everything in but cannot get it - I only get a blinking orange light. 

I live in a big apartment complex where Xfinity is the recommended/preferred provider. 

Please help!

Question

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Updated 

1 year ago

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EG

Expert

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110K Messages

1 year ago

Is this a new service install / move-in ?

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user_5z88ot

2 Messages

1 year ago

Yea this is a move in - looking to set everything up for the first time. Positive I followed the instructions correctly. 

Thanks for your response! 

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XfinityMarcus

Official Employee

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1.4K Messages

@user_5z88ot, thank you for using the community forums page to reach out. We would be more than happy to look into your concerns with activating service. As @EG mentioned, you may need to get in touch with your complex and/or have a scheduled technician visit. Let's get your account pulled up to garner a better idea of where things stand. Please send me a direct message with your full name and complete service address. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 

 

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1 year ago

0

EG

Expert

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110K Messages

1 year ago

The other end of the coax line has probably been disconnected from the feed. It's pretty common after move-outs. Since you are in a multiple dwelling, you may want to first contact the building's management / maintenance dept. about this. Ultimately, you may need to book an appointment for a Comcast tech to come out. They may need to reconnect the line to their system. Good luck !

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