Visitor
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1 Message
Blinking Lightning bolt on Modem
I have a blinking lightning bolt on my Modem which indicates that the modem is searching for downstream channels. When I review the power levels for the channels there are several that are outside of the acceptable range. The internet still works, but I cant play Video games online without the connection constantly cycling on and off. What i was able to look up indicated that the ISP needs to address the power levels from their end. How can I get this addressed. Calling customer support was unhelpful
XfinityEmilyB
Official Employee
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2K Messages
3 years ago
Welcome to our community forum, @user_c16449! You've reached the perfect place to get help with your internet issues. I rely on my internet every day for work so I know it's important to have a steady connection.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to check on your signals.
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