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Monday, February 12th, 2024 5:09 AM

Closed

Blinking Green light

So over the last 2 days we've had this problem where our modem keeps blinking green and we can't use our internet. In these two days we've had 3 sets of techs come out. The first one replaced the modem and the second replaced the wiring and modem again, while also putting in a ticket for water in the main tap. The third tech that worked on main tap "fixed the issue" and closed the ticket. However the issue still persist its still going through periods where we have internet then don't for hours at a time. After all this time the issue still is not fixed, and now have to wait 4 days until a 4th set of techs come out to look at it again I've tried just about everything on my end power cycle, made sure it's not over loaded, I've checked 10.0.0.1 I've factory reset and still am having an issue. You'd think that if the issue still wasn't fixed they'd get someone out right away not make them wait even longer.

Official Employee

 • 

1.7K Messages

1 year ago

@user_jerjak69 Good morning! Thank you for reaching out to our Community Forums Team for assistance with your internet services. Looks like quite a bit has been done. I imagine still having issues is frustrating. I'd be happy to take a look, and determine what the next best step is going to be. To begin, can ou please send a Direct Message with your name and service address? 

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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