Visitor

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3 Messages

Sunday, March 1st, 2026 5:24 PM

Blink Sync Module 2 will not connect to XB8-T

I am at my ends. My Blink homse security system has been working up until mid February. Ive worked with blink and tried a replacement sync module. We deternimed the issue was with the XB8-T. I called Xfinity and they sent a tech out to my home for something that a tech did not need to come out for only for him to call someone else and they state that the router I have is no longer compatible with Blink anymore and I would need to buy a new home security system. I am in aw that this is the resolution offered by Xfinity. I did some troubleshooting and attempted to split the 2.4 from the 5 and 6 and rename them and give each their own password. I then tried to rebot the Blink sync module with no luck. I also tried to change the security from WPA3 to 2 and that didnt resolve it either. After talking with xfinity and blink there seems to be an update that xfinity has done that no longer makes their router compatible with Blink. So the resolution would be to get a router that is compatible but Xfinity will not tell you that, they told me instead I need a different home security system. This dishonestly has led me to consider switching to verizon and spending the extra money in hopes of getting better support from them. If anyone is having the same issue and can suggest a fix that would not require addition cost from the cunsumer Id be greatly appreciative for them to share. Xfinity you are failing drastically as support for this issue. 

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Official Employee

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2.6K Messages

12 hours ago

user_cm0rqm Good morning. Appreciate you taking the time to get us in the loop about this. Does Blink still provide software support for the specific model system that you have in the home? I was also curious if you had recently upgrade the in home device to the XB8? The Blink system was setup prior on an older unit like a XB7? 

Visitor

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3 Messages

Yes so working between both Blink and Xfinity its my understnading that Xfinity is not able to connect to the XB7 due to security measures that block it from being discoverable when searching for device. That has come directly from Xfinity who then said my only option was to replace my home security system but that is not an acceptable response since home security systems are not cheap and Ive only had this one for a little over a year. I would hoped tthat Xfinity would have worked with Blink directly to resolve this issue but Xfinity was adiment that there was nothing they could do. Honestly switching internet providers wouyld be cheaper than replacing my home security system. Unless you can offer up an alternative I am not willing to spend hundreds on a new home security system. It worked fine until mid february so im not sure what changed so drastically that it just stopped working. 

Official Employee

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2.6K Messages

user_cm0rqm

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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Visitor

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3 Messages

I can confirm I followed your directions and this is now sent. 

Expert

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116.4K Messages

10 hours ago

@user_cm0rqm @XfinityThomasB 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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