Visitor
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4 Messages
Blink Cameras thru xfinity router
I have had Blink cameras working on my home wifi for well over 6 months. Then one day they stopped. I have done a fair amount of troubleshooting and still cannot get them to work.
I finally had to remove the cameras from the blink system to see if it would help. id did not. I keep getting the incorrect password error message. Called Blink for help and we factory reset a camera and still was not able to get the camera to work.
Support stepped me thru connecting a camera thru my phone hotspot, eliminating the xfinity router and it worked. So now it appears to be a wifi problem.
Nothing has changed on my home wifi up to this point. But here is what I tried so far.
1. Un meshed xfinity router
2. Created separate wifi networks for the bands, one for 5mhz and on for 2.4mhz. Also created separate passwords
3. Temporarily disabled the 5 mhz band
none of the above steps made a difference, i still get the invalid wifi password error message. Any help would be greatly appreciated
Accepted Solution
user_ywx9rs
Visitor
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4 Messages
2 months ago
So I found the solution to my problem.
I had to change the WIFI Mode for 2.4 band to 802.11 g,n
I hope this helps someone in the future.
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XfinityMartyR
Official Employee
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2.6K Messages
2 months ago
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user_ywx9rs
Visitor
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4 Messages
2 months ago
Xb7t is the “gateway “.
Blink support stated that all apps and cameras are up to date.
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EG
Expert
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113.6K Messages
2 months ago
@user_ywx9rs @XfinityJohnG
This is not the Reddit platform. These are the Comcast community help forums. To send a direct / private message to the team via this platform, see below;
To send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press the "Enter" key on your keyboard to send it.
See https://comca.st/3KQF8q9 for an example .
[Permission from and credit given to BruceW].
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EG
Expert
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113.6K Messages
2 months ago
Now closing this marked "Solved" topic.
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