Visitor

 • 

4 Messages

Saturday, July 26th, 2025

Closed

Blink Cameras thru xfinity router

I have had Blink cameras working on my home wifi for well over 6 months. Then one day they stopped. I have done a fair amount of troubleshooting and still cannot get them to work.

I finally had to remove the cameras from the blink system to see if it would help. id did not. I keep getting the incorrect password error message. Called Blink for help and we factory reset a camera and still was not able to get the camera to work.

Support stepped me thru connecting a camera thru my phone hotspot, eliminating the xfinity router and it worked. So now it appears to be a wifi problem.

Nothing has changed on my home wifi up to this point. But here is what I tried so far.

     1. Un meshed xfinity router

     2. Created separate wifi networks for the bands, one for 5mhz and on for 2.4mhz. Also created separate passwords

     3. Temporarily disabled the 5 mhz band 

none of the above steps made a difference, i still get the invalid wifi password error message. Any help would be greatly appreciated

 

Oldest First
Selected Oldest First

Accepted Solution

Visitor

 • 

4 Messages

2 months ago

So I found the solution to my problem.

I had to change the WIFI Mode for 2.4 band to 802.11 g,n

I hope this helps someone in the future.

Official Employee

 • 

530 Messages

@user_ywx9rs, thank you for reaching back out and providing a solution that worked for you. We greatly appreciate it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

2.6K Messages

2 months ago

 

user_ywx9rs Thanks for reaching out! Which Xfinity Gateway to you have in the home? Also, are you using the latest Blink app trying to sync the cameras to your in home WiFi? 

 

Visitor

 • 

4 Messages

2 months ago

Xb7t is the “gateway “. 

Blink support stated that all apps and cameras are up to date. 

Official Employee

 • 

2.1K Messages

Thank you very much for that confirmation. I would be happy to take a look at that connection issue further from our end for you. 

Please send us a [modmail]( https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name, account holders name (if different), and service address as it appears on the bill.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

113.6K Messages

2 months ago

@user_ywx9rs @XfinityJohnG 

This is not the Reddit platform. These are the Comcast community help forums. To send a direct / private message to the team via this platform, see below;

To send a direct message (private message);


Click "Sign In" if necessary.
 
Click the "Direct Message" icon  in the upper right corner or https://forums.xfinity.com/direct-messaging  
 
Click the "New message" (pencil and paper) icon.
 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
 
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
 
An "Xfinity Support" graphic replaces the "To:" line.
 
Type your message in the text area near the bottom of the window.
 
Press the "Enter" key on your keyboard to send it.

See https://comca.st/3KQF8q9 for an example . 

[Permission from and credit given to BruceW].

Expert

 • 

113.6K Messages

2 months ago

Now closing this marked "Solved" topic.

forum icon

New to the Community?

Start Here