Visitor
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5 Messages
Blast Internet Download speeds up to 400 Mbps only getting 90 mbps
Hello,
i currently have the Blast!® Internet Download speeds up to 400 Mbps package and i checked speedtest.net and I never get above 90 mbps, is there something wrong?
EG
Expert
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106.5K Messages
3 years ago
Is this with a WiFi connection ? If so, for a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
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Andyr1
Gold Problem Solver
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7.9K Messages
3 years ago
If it's a wired Ethernet connection, you could be limited to 100Mbit. That can be due to a cheap or poor cable (some cheap cables only have 4 wires, but Gigabit needs all 8 wires), or the computer only has a 100Mbit network.
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user_656287
Visitor
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2 Messages
3 years ago
I'm on the 200mb plan but having the same problem, have had 2 techs come out and tell me itss my modem even though i have a brand new arris supported modem, and last night bought a brand new netgear modem with the same results, both only get 93-94 megs max, even on the techs equipment he was only able to get 99mb even though he said plenty of signal is coming into the house, its rediculous, its something on Comcasts end that they refuse to fix or look into it, all the speedtests I've done have been hardwired straight from computer into the modem, same results every time
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user_8befaf
Visitor
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5 Messages
3 years ago
actually i checked the speed of my desktop that apparently is directly connected to modem and yes im getting like 400 mbps down. but my laptop connected to a brand new expensive asus modem and i am getting only 90 mbps wired and 15 mbps on wireless.
before i start pulling cords and destroying my office is there anything that could possible be in the router settings that could be limiting speed?
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EG
Expert
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106.5K Messages
3 years ago
@user_8befaf
Check to see if that laptop's NIC / network adapter has a 10/100/1000 (gigabit) ethernet port.
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