Birdbuddy Camera Won't Live Stream

Received a Birdbuddy birdfeeder for Christmas, which has a camera that connects to the wifi.  Shows connected and the xfinity app shows strong connection.  Once I turn on live stream it attempts for a while, but then states "Something went wrong".  Is there something blocking this stream? It is cloud based.  I have other Wyze cameras on my network and have no issues with them.  Also, contacted Birdbuddy and all they have had me try doesn't fix anything.