Visitor
•
2 Messages
billions of correctable errors and packet loss
Hello, I have been having issues with packet loss with my internet for weeks now. The packet loss is intermittent. Some days I get none at all, other days I get a lot. When I get packet loss, If I look at my modem logs I can see a large number of correctable errors popping up. Sometimes when the packet loss gets really bad I can see the light on my xfinity gateway xb8 change to solid orange for one second and then go back to solid white a second later like its losing connection or something. I have chatted with an agent online who said my modem wasnt getting firmware updates so i need a new one. When my new modem didnt arrive a week later I called and spoke to someone on the phone who said they didnt ship a new modem because I dont need one. They told me I have an open work ticket on my account and to just wait. Ive waited and am still having issues. I believe I may have interference on my line, but im not sure. I cant get help though the ai app and its very hard to get someone on the phone so now I am trying on here. Below is my modem logs. Thanks.
XFINITY Network
Device Label Information
Initialization Procedure
Device Information
|
Downstream
|
Channel Bonding Value | |||||||||||||||||||||||||||||||||||
| Channel ID |
20
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
21
|
21
|
23
|
24
|
25
|
26
|
27
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
193
|
194
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|||||||
| Frequency |
0 MHz
|
381 MHz
|
381 MHz
|
393 MHz
|
399 MHz
|
405 MHz
|
411 MHz
|
417 MHz
|
423 MHz
|
429 MHz
|
435 MHz
|
441 MHz
|
447 MHz
|
453 MHz
|
459 MHz
|
465 MHz
|
471 MHz
|
477 MHz
|
483 MHz
|
489 MHz
|
501 MHz
|
507 MHz
|
513 MHz
|
519 MHz
|
525 MHz
|
531 MHz
|
537 MHz
|
722000000
|
957000000
|
|||||||
| SNR |
44.0 dB
|
44.5 dB
|
44.5 dB
|
44.5 dB
|
44.5 dB
|
44.3 dB
|
43.6 dB
|
44.3 dB
|
44.3 dB
|
44.4 dB
|
44.4 dB
|
44.4 dB
|
44.2 dB
|
44.0 dB
|
44.0 dB
|
44.0 dB
|
44.1 dB
|
44.1 dB
|
44.3 dB
|
44.1 dB
|
43.7 dB
|
43.8 dB
|
44.0 dB
|
44.0 dB
|
44.1 dB
|
44.0 dB
|
43.8 dB
|
43.0 dB
|
39.6 dB
|
|||||||
| Power Level |
3.1 dBmV
|
4.1 dBmV
|
4.0 dBmV
|
4.0 dBmV
|
3.8 dBmV
|
3.7 dBmV
|
3.4 dBmV
|
3.7 dBmV
|
3.6 dBmV
|
3.6 dBmV
|
3.8 dBmV
|
3.5 dBmV
|
3.3 dBmV
|
2.9 dBmV
|
2.9 dBmV
|
3.2 dBmV
|
3.4 dBmV
|
3.6 dBmV
|
3.6 dBmV
|
3.3 dBmV
|
2.6 dBmV
|
2.8 dBmV
|
3.0 dBmV
|
3.2 dBmV
|
3.3 dBmV
|
3.3 dBmV
|
2.9 dBmV
|
2.3 dBmV
|
-4.8 dBmV
|
|||||||
| Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
OFDM
|
OFDM
|
|||||||
|
Upstream
|
Channel Bonding Value | |||||
| Channel ID |
1
|
2
|
3
|
4
|
41
|
|
|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
| Frequency |
16 MHz
|
22 MHz
|
29 MHz
|
35 MHz
|
36 MHz
|
|
| Symbol Rate |
5120
|
5120
|
5120
|
5120
|
0
|
|
| Power Level |
42.8 dBmV
|
42.8 dBmV
|
43.0 dBmV
|
42.8 dBmV
|
37.0 dBmV
|
|
| Modulation |
QAM
|
QAM
|
QAM
|
QAM
|
OFDMA
|
|
| Channel Type |
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
TDMA
|
|
| CM Error Codewords | ||||||||||||||||||||||||||||||||||
| Channel ID |
20
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
21
|
21
|
23
|
24
|
25
|
26
|
27
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Unerrored Codewords |
3030210336
|
90500016
|
90523924
|
90542245
|
90604247
|
90575215
|
90589368
|
90618510
|
90628625
|
90649621
|
90662205
|
90673967
|
0
|
90694535
|
90705697
|
90723352
|
90734542
|
90743162
|
90757785
|
90764542
|
90780897
|
90778503
|
90794766
|
90804937
|
90818815
|
90826209
|
90830973
|
90893659
|
28497827
|
28508999
|
28512649
|
28506332
|
2841266258
|
3030210336
|
| Correctable Codewords |
3984272324
|
10
|
5
|
2
|
2
|
9
|
2
|
2
|
3
|
13
|
18
|
11
|
3
|
0
|
4
|
35
|
0
|
11
|
3
|
2
|
2
|
2
|
1
|
3
|
3
|
3
|
3
|
3
|
3
|
3
|
3
|
4
|
3387825289
|
3984272324
|
| Uncorrectable Codewords |
273
|
0
|
0
|
0
|
||||||||||||||||||||||||||||||
user_uol6u5
Visitor
•
2 Messages
4 hours ago
thank you so much for the help. I will be sure to recommend xfinity to everyone I know!
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