Billing

​Hello,

​I am requesting assistance from the Digital Care Team to review and reverse a technician visit fee charged to my account following recent storm damage.

​Summary of Issue:

• ​Root Cause: A storm damaged the main exterior Comcast drop line/utility wire feeding into my house.
• ​Service Performed: The technician came out specifically to repair/replace the damaged exterior drop line outside the home.
• ​Escalation Reference: I previously reached out and had ticket ECM0025749503 opened, but I was informed the charge was determined to be valid.

​Under Xfinity’s policy and demarcation guidelines, maintenance and repairs on exterior, Comcast-owned lines outside the ground block/demarcation point—especially caused by weather/storm damage—are Xfinity's responsibility.

​Could an official representative please send me a direct/private message so I can provide my account details and get this professional service fee credited?

​Thank you!