Visitor
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1 Message
Billing
I am a long-term customer in 60103. My father also has the same service in 60172. We both use our own equipment. Our bills recently jumped to $59 for the Connect plan, and I am looking for the $40 loyalty rate I see available. We love our current setups and we do not want to change our equipment or plan. Can a representative help us apply a loyalty credit?
EG
Expert
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117.1K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAbel
Official Employee
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140 Messages
2 months ago
Hello @user_aoeugz Thank you so much for reaching out on Xfinity Forums! I am so happy to hear that you love your current setup, but I also understand wanting to have the best possible rate for your service. We are happy to assist! To get started, Please send us a direct message by following the steps listed below.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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