Visitor
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4 Messages
Billing
Hi, my Internet bill went up to 134 dollars from 53 without warning. I want to understand my promo options or other options like decreasing speed
Visitor
•
4 Messages
Hi, my Internet bill went up to 134 dollars from 53 without warning. I want to understand my promo options or other options like decreasing speed
EG
Expert
•
111.2K Messages
1 day ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
2
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XfinityJustinC
Official Employee
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1.3K Messages
1 day ago
Good afternoon. @user_qnudd8 thank you for reaching out over Xfinity Forums. I definitely understand wanting to explore options to help lower the billing amount, that is a large increase. From experience, when the bill goes up that high it is either related to a promotion roll off or data overage charges if you live in an area with the 1.2 Terabyte threshold: https://www.xfinity.com/learn/internet-service/data
When promotions roll off there is notification on your billing statement round 1-2 billing cycles before they expire. These messages are after the billing breakdown, and typically on page 2-3. I can help with a promotion review, but will need to have you send a direct message so I can authenticate your account. When you have time please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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