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user_qfivif
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7 Messages

Tuesday, June 3rd, 2025 4:33 AM

billing

[Edited: "Inflammatory"] I canceled your service several months ago and I keep getting a bill in the mail with more charges!! And this month you added more money to the charges. These are bogus charges and I demand that you remove them and stop sending me bills!!!!!! Contacting my lawyer.

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2 days ago

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XfinityDilary

Official Employee

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2.2K Messages

2 days ago

user_qfivif Thanks for posting on our Community Forums for assistance. I'm sincerely sorry to hear about the cancellation concern and unexpected charges. We'd like to help investigate. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

 

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