Billing

I opted for slower internet, and my speed is slower...but my bill does not reflect the change.

Also. I was billed for operator services/Dir. Asst. for $4.98. I never used the phone for this. I use my cell. Can you call 411 anymore?

My bill is higher than before and slower. I need to find a lower cost bill.

Responses

XfinityWilliam

Official Employee

•

1.2K Messages

12 hours ago

user_ilcp43 Hi there. We can take a look over your bill and see what is going on.

Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

Billing

user_ilcp43

Billing

XfinityWilliam

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