Billing

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hi there! Thank you for reaching out about your billing concerns. We have different options that can help when it comes to a past due balance. 

If you had a payment arrangement, you can extend the payment 21 extra days from when the payment arrangement is first set up, but not more than 15 days past soft disconnection. If your service is already in suspension, you can extend no more than 15 days from when you first set up the payment arrangement.

A payment arrangement requires you to pay the full past due amount owed by the future date selected. 

If you are no longer seeing the option to set up an arrangement when you sign in to your account we may need to check other options. 

To check your specific billing, may I please ask that you send us a direct message with your full name and service address? 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it