U

Sunday, March 23rd, 2025 9:38 PM

Billing

My payment went to

someone else’s account.  Now they are saying my numbers don’t match my account

Expert

 • 

110.2K Messages

1 month ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

1.8K Messages

1 month ago

@EG Thanks!

 

@user_khr81r Thanks for meeting us here in our community about your billing concerns. We'll be happy to help. Please send your full name and complete service address to us by Direct Message. We look forward to your message.

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

forum icon

New to the Community?

Start Here