Billing Question

Question

We started Xfinity Internet less than one month ago.  Today I received an email billing me for a month of service and saying my previous balance was past due.  I have two questions.  Why am I being billed for two months when service was first hooked up on 1/26/2025?  Second, how can my balance be overdue when this is the first bill I have received?

EG · Answer

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityGabriel · Answer

user_ieh6ly, Thank you for reaching out. I can certainly understand the importance of knowing what to expect on your first bill. I have been in your shoes before so I can relate. I am sorry to learn about this experience. You've reached the right team of XFINITY experts. We specialize in resolving billing concerns over social media and are happy to assist. At Comcast, we bill one month in advance so this is why your first bill is usually higher. Here is a great link to view more details on what to expect on your first bill here. Please let me know if this helps.

Billing

user_ieh6ly

Billing Question

EG

XfinityGabriel

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