Visitor
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1 Message
billing problem
Being charged for a $100 technician call that wasn't our mistake. Around May 20 sub-contractors were sent to bury cable. They didn't hook it back up and left. We contacted xfinity about internet being out. On May 23 they sent a technician out. He didn't notice the burying people didn't hook up cable to the box on house, so he laid another orange cable and left. We are being charged the $100.00 for this and it's not our fault.
XfinityEricB
Official Employee
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3.3K Messages
45 minutes ago
Hello user_vb1qh9, and thanks for reaching out to us for help with the visit charge for outside work being done. I would be happy to review the visit, and help with getting the charged removed for you.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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