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Saturday, November 22nd, 2025 9:51 PM

Billing before Activation

Hi,

I ordered Xfinity Internet and received the XFi gateway recently. However I don't plan on activating my device until 1st January, as I am travelling abroad.

I have reported this multiple times to Xfinity Chat Support.

However, a bill has been generated on 22nd November with auto-pay scheduled for 13th December. I expect my billing cycle to begin from the day i choose to activate my device.

Can someone kindly reverse the current bill? The amount is $41.37 @XfinityRichard 

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