Visitor
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1 Message
Billed before the set up date
I set up a plan online to get the equipment sent by February 1 since I’m moving soon. I got the modem sent to the address today over three weeks earlier than planned and now I’m getting billed on the 16 for a service I wouldn’t be even able to use until at least 2 weeks after the paying the bill. Also the equipment is at the address and I can’t pick it up, if I don’t find it would I be held responsible to getting another one?
XfinitySean
Official Employee
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377 Messages
14 hours ago
Thanks for taking the time to post on our community forums, LuisSM0324! ! I recently moved myself and know all too well that it's not the best experience, so I'm truly sorry for any additional stress that might have been added by having that order process sooner than expected. Our team would be more than happy to help by ensuring you aren't charged for services you aren't able to use yet. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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