Visitor
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1 Message
Bill Went Up, considering leaving
Hi, I initially had a wifi bill of 35$ a month due to a promo/year long contract. that ended and now my bill is 95$. i want to get my bill back down but have not been able to speak to a human being about this at all because of AI bots. can someone please help me? Otherwise I will have to cancel
EG
Expert
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111K Messages
2 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2K Messages
2 days ago
Hello, @grace.38. You're definitely in the right place to get your account updated with a new promotion. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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