Visitor
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1 Message
Bill that won't go away, despite being told by 3 different representatives
I switched to Xfinity "NOW" on 6/4. They have still created a bill for X finity internet for the month of June, and even a few days into July. I have chatted several times, each time being told this was a mistake and it is erased. Yet, the bill is still showing up as past due in my app. This most recent time I even got a case number [Edited: "Personal Information"] that is shown to have been closed with no further action required.
How do I indeed make this go away? Without wasting more hours of my time? If this persists I will not use any Xfinity product.
EG
Expert
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111.1K Messages
2 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2K Messages
2 days ago
@user_d78q6d Thank you for making us aware that you continue to be billed for internet services after switching to Xfinity NOW. I would be more than happy to review this ticket and see what we can do to correct this once and for all. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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