Bill Pay

I set up a payment arrangement on 6/29 to pay my bill on 7/11. 7/11 came and I logged into my app and it showed that I couldn’t add any new card or anything and the reason I had a payment arrangement set up is because I was waiting on a new debit card to arrive. I called the Xfinity number to try and pay over the phone and it still wouldn’t let me add my new card. I chatted in here and was told that I needed to go to a store when they opened on 7/12 to pay via their kiosk. I drive to one store right when they open and their kiosk is being worked on because it’s not turning on so the screen won’t do anything or accept payments. I try speaking to the workers who try and add my card to my account to take the payment and it wouldn’t let them. They explained that I may need to write a check. I chat in with support again here and let them know what happened and they instructed me to drive to another store that is over an hour away to use their kiosk. I go to the store and their kiosk is ONLY accepting ACH payments, no cash, no debit card payment. I try to pay via ACH and it’s not allowing me to add my account or routing number saying my account is not eligible for this. I speak with the workers at this store who try to help me with a card, cash or ACH payment and none of them are showing they will be accepted in their system. The store manager recommended I write a check and send it same day certified mail. I reach out to support here again and let the agent know I’m sending a check in the mail and needed the address and who to make the check out to. I mailed the check yesterday afternoon for next day certified mail. The post office let me know it would be delivered Monday since they don’t deliver or work on Sundays. I share this with the support agent and she said great, yes your account is blocked from ACH, card and cash payments. I ask why I was not told about this when I set up the payment arrangement or throughout the past 2 weeks…. She said she didn’t know and would note my account that I had to mail the payment so that my service wouldn’t be shut off. Here I am Sunday Morning with no service and no way to get ahold of any support. This is ridiculous, I have screenshots of every message with this agent and I’m over this place!