U

Visitor

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1 Message

Saturday, May 3rd, 2025 6:04 AM

Being over charged for an iPad how to cancel!

I was offered a deal where I would pay the same amount for internet (about 60$) and I would be given a free iPad. They explained it would be 30$ for internet and 30$ for iPad, I would be paying 60$ for internet regardless so I agreed. Its been over 6 months now and every billing cycle I'm being charged 60$ for my regular internet, plus 29$ for the iPad, they are charging two different cards, I did not agree to pay 90$ every month, the agreement was 60$ not 90$. I want to cancel this iPad and have my money rightfully returned.

Expert

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110.2K Messages

10 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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1.3K Messages

10 hours ago

 

user_ojlhqt Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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