Being hacked

Need help because I believe I’m being hacked and restarting my Xfinity modem/router doesn’t fix it. Constant malicious ip on my router, constant Ddos, slow speeds and after running a port scan found something called opendns on port 53 which I didn’t install(not sure if this is normal)

Responses

EG

Expert

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109.6K Messages

4 years ago

Instead of just "re-starting" it, you may need to reset the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. The user name and the password will now be the defaults of admin and password. And you will lose any other customized settings (like your WiFi password), and they will need to be re-configured from scratch. Good luck !

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U

user_8659c3

Visitor

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2 Messages

4 years ago

Did that so many times I cant remember. It won’t work.

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XfinityMartyR

Official Employee

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2K Messages

Thank you, @user_8659c3 for reaching out to our Community Forums! With our Xfinity Gateway you should have access to our xFi Advanced Security. In the following link, it will show you how to access the Security area by using the Xfinity app. https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

Also, if you feel your network is being attacked through our Gateway. Please reach out to our CSA (Customer Security Assurance) Team. https://internetsecurity.xfinity.com/help/report-abuse

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4 years ago

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EG

Expert

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109.6K Messages

4 years ago

O/k well you only mentioned "re-starting" so. You might consider getting it swapped out for another and see.

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user_8659c3

Being hacked

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