be-33811-cs01.miami.fl.ibone.comcast.net broken route to my ISP , 100% packet loss

This is affecting my online experience. I'm losing all packets through this route and I'm being forced to take it by my ISP. Please do something.

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DebLev86

Contributor

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68 Messages

4 months ago

51% packet loss right now on be-33811-cs01.miami.fl.ibone.comcast.net

fix your backbone. its making my internet unusable.

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DebLev86

Contributor

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68 Messages

or reroute me through a different backbone. ive been a customer for over a decade.

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4 months ago

0

DebLev86

Contributor

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68 Messages

4 months ago

Still zero response or help.

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BruceW

Gold Problem Solver

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26.3K Messages

4 months ago

... I'm losing all packets through this route ...

Please post a complete trace from end to end showing the problem.

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DebLev86

Contributor

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68 Messages

4 months ago

96.110.45.65 , be-33811-cs01.miami.fl.ibone.comcast.net DAY 4 OF ASKING YOU TO FIX THE 50% PACKET LOSS ON YOUR BACKBONE NODE

https://imgur.com/a/YLXnTf3

Note: This comment was created from a merged conversation originally titled 96.110.45.65 , be-33811-cs01.miami.fl.ibone.comcast.net DAY 4 OF ASKING YOU TO FIX THE 50% PACKET LOSS ON YOUR BACKBONE NODE

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Nebby5k

5 Messages

I too have been noticing this in Washington State. It's very frustrating. Ping-plotter has been showing this for months now, and I see evidence of it in games and conference calls and chats.

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4 months ago

0

Let's take a closer look, DebLev86. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

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4 months ago

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XfinityMarcus

Official Employee

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1.4K Messages

dominisc01 thank you for using the Community Forums page to share your experience with service related concerns. Have you seen any improvement since your last post?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

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BruceW

Gold Problem Solver

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26.3K Messages

4 months ago

... https://imgur.com/a/YLXnTf3 ...

Please see https://www.dslreports.com/faq/14068. The fact that the hop after the one you are concerned about received trace packets indicates that the router is doing its job: forwarding data packets. The hop 8 router's occasional delay in or failure to respond to trace packets, while annoying, is most likely not actually slowing down data transfer. If it was we'd see high RTT values and/or packet loss in the next hop, and we don't. You may indeed have a communication problem to Riot's network, but the trace does not show that.

Interpreting trace results is tricky. What appears to be "late" or is reported as "lost" could mean 1) the packet did not reach or was delayed in reaching that hop, or 2) the router at that hop didn't reply or was slow to reply, or 3) the reply from that hop didn't make it back or was delayed in making it back to the trace program.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Your Home Network

DebLev86

be-33811-cs01.miami.fl.ibone.comcast.net broken route to my ISP , 100% packet loss

DebLev86

DebLev86

DebLev86

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

DebLev86

Nebby5k

XfinityThomasA

XfinityMarcus

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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