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Wednesday, January 17th, 2024

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be-308-arsc1.needham.ma.boston.comcast.net and be-1005-pe11.onesummer.ma.ibone.comcast.net are losing most of the packets sent to them

be-308-arsc1.needham.ma.boston.comcast.net loses 95% of the traffic sent to it

be-1005-pe11.onesummer.ma.ibone.comcast.net loses 67% of the traffic sent to it

These nodes in your network are failing.  They need to be serviced.  These failures are leading to slow connectivity and issues watching video and online gaming.

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Official Employee

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1.5K Messages

2 years ago

@user_8fpm9a Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

Expert

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111.9K Messages

2 years ago

@user_8fpm9a @XfinityVictor 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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