Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_alu57s
1st Topic
1st Reply
1st Like

3 Messages

Thursday, September 19th, 2024 2:27 PM

be-2113-cs21.350ecermak.il.ibone.comcast.net seems to have high icmp packet loss

Line Quality / Ping Test : Results

be-2113-cs21.350ecermak.il.ibone.comcast.net seems to have high icmp packet loss :

1 minute hop loss analysis from Charlottesville, Virginia, USA tester1.ec2.dslreports.com
Hop Host LOSS Best Avg Worst Jitter
0 242.1.11.85 0.0% 0.6 8.2 60.8 7.1
1 240.1.248.7 0.0% 20.1 22.6 44.6 2.7
2 75.149.228.230 0.0% 20.2 23.4 44.6 3.9
3 be-101-pe13.350ecermak.il.ibone.comcast.net 0.0% 20.2 23.4 44.6 3.6
4 be-2113-cs21.350ecermak.il.ibone.comcast.net 91.7% 21.9 26.0 40.5 7.7
5 be-32211-ar01.area4.il.chicago.comcast.net 0.0% 20.2 63.5 656.3 81.0
6 be-501-arsc1.area4.il.chicago.comcast.net 0.0% 20.2 26.6 162.4 7.0
7 po-1-xar02.wchicago.il.chicago.comcast.net 0.0% 22.6 25.7 44.6 3.6
8 po-1-rur202.wchicago.il.chicago.comcast.net 0.0% 22.7 26.7 44.1 3.7
9 96.216.24.82 0.0% 21.8 25.2 44.6 4.4
10 (TARGET IP ADDRESS) 0.0% 38.9 42.6 64.8 4.2
1 minute hop loss analysis from San Francisco, CA, USA tester5.ec2.dslreports.com
Hop Host LOSS Best Avg Worst Jitter
0 242.2.51.39 0.0% 0.3 4.4 15.0 3.5
1 150.222.111.107 0.0% 1.0 3.0 14.8 2.2
2 52.93.141.206 0.0% 0.9 15.8 33.5 7.9
3 be-102-pe12.529bryant.ca.ibone.comcast.net 0.0% 1.6 1.8 2.6 0.2
4 be-1125-cs21.350ecermak.il.ibone.comcast.net
note: this hop has shown 13 icmp loss over the last 14 days.		 88.3% 51.1 52.2 53.2 0.7
5 be-32211-ar01.area4.il.chicago.comcast.net 0.0% 50.9 88.6 649.2 74.3
6 be-502-arsc1.area4.il.chicago.comcast.net 0.0% 50.9 52.7 54.4 1.2
7 po-1-xar02.wchicago.il.chicago.comcast.net 0.0% 52.7 52.8 55.1 0.2
8 po-1-rur202.wchicago.il.chicago.comcast.net 0.0% 52.5 52.6 54.2 0.1
9 96.216.24.82 0.0% 52.7 52.8 52.9 0.1
10 (TARGET IP ADDRESS) 0.0% 59.8 64.0 70.8 3.4

Question

 • 

Updated 

2 months ago

38

1

Was this helpful?

user_alu57s

3 Messages

2 months ago

Service was good until last couple of weeks where intermittent connection causes online video conference issues with lagging audio and streaming video pauses time to time. With 2GB speed plan, we expect little better. Speed test show from 300Gb to 600Gb downloads and from xfininty own test tool shows over 2GB speed. 
With this intermittent issue where connection gets flaky for a 2 or 3 seconds, it impacts with vpn connections and video streaming, etc. What would be the solution here. Any suggestions?

3

0

XfinityEva

Official Employee

 • 

1.3K Messages

Thank you for reaching out and providing these details. Are you still experiencing these issues with the connection? 

Have you checked out our troubleshooting tips created by our very own Community Experts. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

user_alu57s

3 Messages

@XfinityEva​  Yes, I did everything that is available to troubleshoot it. Issue comes just for a second or two where connection is paused / dropped -- Only experience it while in a video conference or streaming a video. Issue is not consistent and sporadic where some days it is a few times and some days, it is only once or twice. I can only point to testing the line quality. Even today, it shows some issues but not sure if my issue is directly related to icmp loss on:


be-1125-cs21.350ecermak.il.ibone.comcast.net

and 

be-2312-cs23.350ecermak.il.ibone.comcast.net

Like

Reply

2 months ago

0

XfinityAngie

Official Employee

 • 

1.4K Messages

 

user_alu57s, We can run through some troubleshooting with you if you'd like. When you have some time, 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

forum icon

New to the Community?

Start Here