New Poster
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6 Messages
Basic loss of download speed
There appears to be no actual way to contact xfinity any longer.
Came home from vacation to find download speed is 1/10 of what it should be. Many restarts of all equipment. Direct connection to modem speed is severely degraded. In the past there has been a problem at the junction box up the driveway. Just need an xfinity person to debug their problem and fix it.
CCElizabeth
Problem Solver
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908 Messages
2 years ago
@fischershaw
Hello and thank you for reaching out to us via our Xfinity Community Forums! I am so sorry to hear about the trouble with your internet speeds as well as with reaching an Xfinity representative. You are in the right place, and we are happy to help you here.
Are you achieving there degraded speeds over a WiFi Connection or a hardwired connection? If WiFi, could you please run a speedtest on a hardwired connection? Here is a link to our speed test for convenience.
In addition to restarting the modem, have you tried any other troubleshooting? The Xfinity app can run tests and walk you through basic troubleshooting.
Have you also check our Status Center to see if a service interruption is occurring in your area?
Thanks for checking these items!
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fischershaw
New Poster
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6 Messages
2 years ago
Thanks for the reply. I got a hold of someone at xfinity and a tech is coming out Monday to find their problem.
But yes, already did restart of every piece of equipment, and tried an Ethernet connection right to the modem. No service interruptions listed.
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CCElizabeth
Problem Solver
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908 Messages
2 years ago
@fischershaw
Awesome! Thanks for getting back to me with an update. We will check in with you Monday evening to see how the visit goes and offer additional assistance from there. If you need anything in the meantime, please reply to this comment. Our Digital Care Team is here to support you 24/7.
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fischershaw
New Poster
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6 Messages
2 years ago
The xfinity person showed up yesterday and immediately determined that the problem is, no surprise, the box down the driveway at the street. In fact, the s/n is so bad he was surprised we have any connection at all. As he could only work on house connections, he passed it on to the other techs that deal with the street stuff. The other person was supposed to either show up later in the day yesterday (not), or today (also, not). So now what? Do I start all over again trying to convince the phone person to send a tech so that they can discover the same thing and call the other techs, and hope someone shows up?
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