Visitor

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2 Messages

Saturday, January 15th, 2022

Closed

Basement WiFi coverage

Remodeled the basement adding 1200 sq feet with new bedroom, office, gym, and living area. 3 TVs + 2 computers and mobile devices with 2 sound receivers and speakers. Add WiFi box in basement or more pods or both? 

Oldest First
Selected Oldest First

Contributor

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167 Messages

4 years ago

Depending on where the Gateway is one floor usually isn't a biggie but as alternative, how about run CAT6 ~ ethernet to switch and go from there??

Just my .2 cents

Thanks and good luck.

(edited)

Problem Solver

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1.1K Messages

4 years ago

@user_c4036f Congratulations on the remodel! We do not recommend having two modems in the home unless a technician comes to the home first. We do not want anything to interfere with the service to the remainder of the home. Pods are always a great option as well, but the choice is up to you! 

Visitor

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2 Messages

3 years ago

Have cat6 on the TVs but looking to determine my approach for wireless. I have 3 pods already on the main floor and upstairs. Hit or miss on coverage. I was thinking a second wireless router in the basement off one of the cat6 ports. I will take advantage of a technician to assess and go from there. I believe they are relatively inexpensive

Problem Solver

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577 Messages

@user_c4036f Hello and good afternoon, and thank you for reaching out. I am so sorry to hear about these internet Wi-Fi coverage issues that you have been experiencing, and I would be more than happy to help in any way I can. To get started with scheduling a technician, please reply in a private message with your first and last name and service address following the steps below.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast. 

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