Your router already outputs the 2.4GHz band. It is combined with the 5GHz band (and 6GHz if you have a recent router) under the name of your network. You can separate the bands, but then you would have to give each band it's own network name. It might create more headaches than it fixes. Are you trying to connect a device that requires 2.4GHz? If so, you might want to try this instead:
From a computer or device connected to the Gateway, open an internet browser and access the Admin Tool at http://10.0.0.1.
Once logged in, select Connection and then Wi-Fi.
Select EDIT at the end of the row for the 5 GHz Frequency Band.
Select Disable, then select SAVE SETTINGS.
Complete set up of the device using the device’s app.
Go back into the Admin Tool and re-enable the 5 GHz band.
Thanks for reaching out to us, To split your Xfinity WiFi into separate 2.4 GHz and 5 GHz networks, you'll need to use the Xfinity app, go to the Xfinity app sign in with your ID and password, click on Wi-Fi, view Wi-Fi equipment advanced settings. Then go to Wi-Fi bands
NoNoBadPuppy
Problem Solver
•
727 Messages
3 months ago
Your router already outputs the 2.4GHz band. It is combined with the 5GHz band (and 6GHz if you have a recent router) under the name of your network. You can separate the bands, but then you would have to give each band it's own network name. It might create more headaches than it fixes. Are you trying to connect a device that requires 2.4GHz? If so, you might want to try this instead:
(edited)
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XfinityOrlandoM
Official Employee
•
2.4K Messages
3 months ago
@user_jupltc
Thanks for reaching out to us, To split your Xfinity WiFi into separate 2.4 GHz and 5 GHz networks, you'll need to use the Xfinity app, go to the Xfinity app sign in with your ID and password, click on Wi-Fi, view Wi-Fi equipment advanced settings. Then go to Wi-Fi bands
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